GoodLife Movers is a leading and fastest growing moving company in the area specialized in Villas, Apartments, Offices and Commercial moves. We are located at Abu Dhabi, United Arab Emirates. We strongly believe that we can provide a real hassle-free and damage-free move experience that you can’t expect from anyone.
Our Duty:
1. GoodLife Movers must provide the particular services to their customers once they accept a quote.
2. Customers will get the particular services as per their selected date and time.
3. GoodLife Movers will send the confirmation email/message upon their acceptance.
4. An official invoice/quote would be sent to the customers from our office.
5. Services details must be included in an invoice/quote.
6. Services will be completed within the prescribed time period. However, if we’re not able to complete the services in time, then we will have to complete it by next day. Though, customers won’t be charged anything extra.
7. GoodLife Movers must complete the services according to the defined scope of work.
8. GoodLife Movers will make sure the service quality is up to the mark.
Your Duty:
1. Customers needs to explain their move requirements so that they couldn't face any hassle during their move.
2. Customers needs to inform their security prior to the day of their moving so they could get stress-free move experience.
3. In case of absence, customers needs to hand over the Apartment/Villa keys prior to their moving schedule.
4. Customers shows their availability at the time of their schedule of moving.
5. Customers needs to pay 100% upon successful completion of their particular service.
6. Customers should aware their final amount upon booking.
7. Customers needs to go through their quote/invoice.
8. Customers needs to send the accurate pick up and drop off locations.
Personal Belongings:
1. GoodLife Movers doesn’t take any responsibility for personal belongings such as Cash, Jewellery, Mobile phones, Laptops, Smart gadgets (Smart Watch), etc.
2. Customers must pack their personal items by their own.
3. GoodLife Movers can provide the boxes in advance upon customer requests so customers can pack their own personal items.
Move Out/Move In Permits:
1. We expect customers to get ready their Move Out and Move In permits prior to their scheduled move.
2. In case if customers are unable to get permits, they needs to inform the GoodLife Movers experience team at least 2 hours before their scheduled time.
3. In worst case scenario, if customers are unable to get permits upon arrival of the team and they change their schedule, AED 150 would be charged for it.
Protection Guarantee:
1. All the customers who book moves with us are eligible for protection guarantee, which means we will take full responsibility for their items except their personal items/belongings.
2. Customers will get comprehensive coverage for their items.
3. In worst case scenario, if something damaged or scratched. Company will reimburse AED 5/KG for that particular item.
Payment Terms:
1. Customers needs to pay 100% payment upon completion of their services.
2. Customers who have already paid 50% advance, will have to pay 50% upon service delivery.
3. GoodLife Movers will send a payment receipt of their customers for every single transaction.
4. For Bank Transfer or credit card payments, customer needs to share a screenshot (Transaction ID).
Scope of Work:
1. GoodLife Movers offers the complete end to end move experience.
2. From Packing to Unpacking, Dismantling to Assembling, Loading to Unloading, Wall Mounting and Curtains Fixing till new home/office, everything will be included.
3. GoodLife Movers make sure the service quality is up to the mark.
4. Services will be provided according to the scheduled date and time.
5. GoodLife Movers make sure resources and materials are available according to the requirements of job.
Code of Ethics:
1. Move Supervisor will pass the clear instructions to the team and he will lead the team.
2. Every single resource needs to obey the instructions of Move Supervisor.
3. Move Supervisor will communicate with the client about their concerns.
4. Move Supervisor will update the Client regarding their move status.
5. Team will make sure, the assigned work is completed within the specified time period.
6. Crew does not have any right to misbehave or rude with the Client.
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